Arens AS

Meeldiv salong, asjalikud inimesed ja ootamatult head lahendused.

Väga hea klienditeenindus nii alguses enne mööbli tellimist kui ka hiljem!Mööbli kvaliteet kah tasemel!Soovitan!

Very bad experience. The company was unable to install the kitchen in 2 months time. Meanwhile our whole family ate out or ordered takeaway 3 times a day. First, the promised instalment was postponed twice. Then on a date agreed, no one showed up due to their specialist illness. They of course failed to inform us. No-one else was available for weeks. Then the stone surface got broken, another delay. Then some details arrived in wrong measurements - another delay. Then the right detailes arrived but they were still unable to install the electronics. The list goes on...It seems there's a lack of communication between the company specialists and subcontractors because people just showed up unannounced or didn't show up at all. Extremely poor customer service, emails answered with a week or two delay. We ordered our last kitchen from them at 2007 and back then things were handled professionally, we had a good experience. I guess they have trouble delivering for today's workload or they simply don't care. Do not recommend. Save your money and give it to a small business instead.

Võrreldes eelmiste arvustusega oli minu kogemus meeldiv.Soovitan köögidisaneriks valida Marcello Liinari, kuna tegemist on nutika ja sõbraliku meesterahvaga. Lisaks sellele on Marcello proaktiivne, kiire töötempoga ja oskab selgitada lihtsasti, mis sobiks ja mis mitte. Ka paigaldajad olid väga vahvad, viisakad ning töökad, kellega sai ka arutatud igasugu teemasid.Üleüldiselt köögiga oleme rahul. Kuigi köök alles paigaldati ja ei oska anda pikema perspektiivi hinnangut, tundub esialgne paigaldus ja materjal kvaliteetne. Tarnega ei olnud ka probleeme.Meie tellimuse puhul oli hind mõistlik, erinevalt mõnest konkurendist. Pidage meeles, et santehniliste ja elektriliste tööde eest peate maksma eraldi, kuid kõik muud asjad on hinnapakkumises sees.Meeldiv oli ka see, et origaniseeritud oli eraldi prügivedu, seega elamu peale köögi paigaldamist prahti täis ei jää.Ainuke puudujääk seisnes selles, et nurgakapi üks uks oli vales mõõdus, mistõttu pidi tellima uue.

Väga halb kogemus. 6 kuuga ei ole köök lõpuni valmis saanud. Disainer ei vasta meilidele, mitmel korral pidi vastust ootama ca kuu aega ja seda ka üleküsimiste peale. Esimesel paigaldusel selgus, et osad detailid olid puudu ja osad vales möödus, mitu kuud hiljem tehti uued detailid, ka nendes esines puudujääke. Märtsis alustatu ei ole oktoobriks veel valmis saanud. Kodulehe kontaktivormile kirjutamine ka ei ole vastuseid andnud. Mõned aastad tagasi oli kogemus hoopis parem.Very bad experience. Within 6 months kitchen is not ready. Long waiting time to get reply to your e-mails - ca 1 month after various reminders. Furniture pieces/details were wrong, after few month got new ones and some were still wrong. First order was in March but by October kitchen is still not finalized.

Väga tore ja professionaalne disainer Larissa

Long waiting time, expensive, poor quality.The most impressive that they even leave visible edges of chipboards without melamine edge tape. Nowadays it is very difficult to find such kinda things even on the cheapest furniture. They told me that it's their standard.

They eventually fixed up our kitchen, which I guess is good considering you could be left hanging ordering from a smaller company, but still there was lots of stress and hours wasted. They're overbooked, cannot guarantee skilled technicians, they don't connect or wire anything (you can ask your tech, but bring anywhere between 50-200 cash for this service), any complaints will be brushed off at least initially. Our real estate developer made us a deal where they pay 5k of our kitchen. Total cost was about 7.5k, which I would say is way too much, but I've a nagging feeling the developer didn't really shell out 5k, making Arens less motivated to provide quality and prompt fixes.

We have ordered kitchen here 6 months ago and they did not install on time as they promised it was delayed. And now we have an issue we've sent them an email a month ago and still no answer. So we have an evidence and their phone never answer.

We were here wiht my husband and we have not yet got any models of the kitchen we were discuss. Still hoping to have some.